Bookclub Chapter 5: Empathy is the App


person operating smartwatch
Photo by on


This chapter focuses on the connectedness of the non-digital kind. Heitner urges us to find ways to connect with our children around technology, so we can have a deliberate and productive hands-on role in their development as digital citizens. We’re invited to try and step into their shoes to understand their motivations, their curiosity, and the pressures they are under–from their peers and from within themselves. What does it mean that we all feel the push to be available digitally to our friends and family members at all times? What’s the impact of having every slightly interesting moment of our day be the potential subject of a photo or a share? I love that Heitner asks us to reflect on the underlying emotions that are part of our online worlds.

The hardest thing for me about this chapter, and indeed the whole book, is the emphasis the author places on talking things through, making expectations explicit, and verbally (and through our actions) mentoring our kids. I have one child who’s always up for a deep and lengthy discussion, another who’s willing to talk if we keep it short and sweet, and a third (to protect privacy, these are not in birth order!) who will talk at length about matters affecting other people, but mostly shuts me out if I try to get personal. Figuring out how to be a tech mentor to these three different humans is a bit overwhelming. But in substantiating her case for “Mentoring over Monitoring,” Heitner reminds us that “Parenting is difficult….there are no shortcuts.” While this fact makes me cringe a little, I get it. And I’m on board with the notion that we can’t simply cyber-stealth our kids through this stuff.

From this segment of the book, I hope I can carry with me the urge to try and understand how things are different for the younger generation, and to be curious and discover what’s unfolding for each kid. I plan to come back–once we move into the realm of texting, emailing, and beyond–to review the portion about how much privacy and trust to afford kids in their online activity. I’m glad she offered some productive ways of “spying” (hint: doing it secretly is a no-no) if we decide complete privacy isn’t the way we’ll go.

If you’re following along, please chime in about what in the chapter raised (or lowered) your blood pressure, and what were your biggest takeaways. We’re cooking up plans for an in-person book discussion this fall, and in the meantime we love your virtual comments!

Post by Amy Mason

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

Create a website or blog at

Up ↑